Flexibility means tailored solutions for your company.


Uppal Plaza M6, Suite 3B,
3rd Floor, District Centre Jasola,
Besides Apollo Hospital, Jasola
New Delhi – 110 072. India.
Tel: + 91 11 4064 5000 – 5097
Fax: +91 11 4064 5098-99



  • How can my company get the insurance cover it needs at the right price?

    Getting the right insurance at the best price requires extensive knowledge of the insurance market to be able to assess carefully the type and amount of cover your business needs. Conditions are changing all the time. So is your business, and so is the insurance industry, which continually devises new types of cover, some of which may meet your needs more economically than your present policies.

    Also, a selective buyer of insurance has to know the types of cover in which various insurers specialise, and what their rates are and that they are in businesses of substance. Information like this at which is at our fingertips, makes us well placed to select the insurance you need.
  • How do I avoid buying too much insurance or too little?

    Your business needs protection against the possible disastrous consequences of events beyond your control, such as fires, storms, floods and earthquakes; so that business risks are limited to those that can be managed. But in the long run it can be economical to bear some predictable risks yourself.
    In other cases, the potential impact of loss-producing incidents may be reduced or eliminated by adopting safety programmes and methods. To reach the right decision, it is important to identify the type of risk to which your business is exposed and to select the most efficient strategy for neutralising their effect.
  • How can I make rational decisions on these technical matters?

    You can do the necessary research - if you have the time and the know-how. Or you can ask Lucas and Mayo Insurance Brokers for advice. Being a reputable broker, our livelihood depends on knowing the insurance market and keeping in touch with the latest developments.
    We are also skilled at assessing the risks to which organisations are exposed, and in devising insurance programmes to cover them most efficiently. And we use specialists in safety to minimise the risks inherent in a business operation, thus keeping down the chances of loss and reducing the premiums payable.
  • How can I control my insurance needs and commitments from day to day?

    It's not easy. Fluctuations in assets and stock levels, aggravated by rapid inflation, may require frequent adjustments to your level of cover. Policies expire from time to time. Claims, requiring proper documentation, have to be made. Legal requirements, such as workers' compensation, change suddenly. Undertaking new contracts may expose the business to liabilities for which no insurance provision exists.
    It is our task to sort out the tangles. As part of the service, we make it our business to assist in all those areas, in most cases advising you well in advance when an important decision or action is approaching, monitoring your business ensuring that the level of protection is sufficient, and devising systems making it easier for you to control your insurance programmes.
  • If I have to make a claim, how do I do it most effectively?

    Lodging a claim involves the production of necessary documentation, maintaining contact with the underwriter, and putting your case. Looking after these problems is an integral part of our service. As your broker, we will ensure that no time is lost in carrying out the proper formalities and recovering outstanding amounts.
  • How can I be sure that the insurance company or underwriter with whom I place my insurance is financially sound?

    There are many insurance companies and underwriters whose conservatism and substance is beyond question. They may not, however, offer most competitive rates. To find an insurer who is both reliable and competitive, it is essential to know the market intimately. Achieving a blend of security and competitive rates on behalf of the insured is our job; our reputation depends on making certain that the insurer with whom we place our client's business performs as our client expects.
  • What will using Lucas and Mayo cost me?

    In most cases, nothing! When we place your insurance with an underwriter, we receive brokerage for the exercise of our specialist professional skills. However, we will almost certainly be able to achieve savings well in excess of the brokerage. In other words, with our assistance you should get better quality cover and pay less for it, or obtain more and superior cover for the same premium. And you also may take advantage of the other services Lucas and Mayo offers; such as lodging claims, advising on insurance administration, providing safety assessments and advice, at no extra cost. In some cases, clients use our services on consulting basis for a fee.
  • What kind of insurance do I need?

    This depends on your business. New forms of business are constantly being developed, in response to the challenge of continuous industrial and commercial progress. Recent innovations like jumbo jet and deep-sea oilrigs combine potentially high risk and great cost, presenting new problems for insurers.
    Developments of this kind have forced brokers and insurers to explore the limits of insurance resources and expertise. Useful spin-offs for industry and business as a whole have resulted.
    For instance, some insurance contracts today include provisions for the insured company to bear an initial amount of loss before the underwriter incurs a liability. This cuts the insurers' risk and therefore it may reduce the premium, but the insured company is still protected against catastrophic loses.
    Putting together a balanced portfolio of insurance is something like trying to assemble a car from a warehouse full of spare parts. You have to know exactly where to look for what you need.
  • Who can give me the best terms?

    Underwriters specialise in different forms of insurance and their appraisals of risks may vary widely. It is our business to seek out the cover most appropriate to the need at a competitive rate.
  • When I pay my premium over to Lucas and Mayo, how can I be sure Lucas and Mayo will use them on my behalf?

    Lucas and Mayo have 30 years of experience of working with institutions and people from different sectors. We are firmly established too, we honour and observe good insurance broking practice.
  • What is the relationship between Lucas and Mayo and insurers, in view of the fact that Lucas and Mayo earn their living from brokerage?

    Our loyalty is entirely to our clients. We are completely detached in selecting suitable underwriters for our clients' businesses on the grounds of economy, stability and performance. In the final analysis, it is the client who provides our revenue entrusting us with his insurance to place. Failure to act in the client's interest would soon cost us the confidence of that client. As in other professions and industries, competition between brokers works to the advantage of those who use our services.